Refund policy

We know sometimes it doesn’t quite work out, so we do have a 30 day return policy (as long as it’s unused and still has its tags). Please email us at hello@foxandbirdie.com  and we will let you know how to process your return. 

When will I receive my exchange or refund?

We will endeavour to process your return within 5 business days of Fox and Birdie receiving the returned item/s. Please allow 5-7 business days for any replacement orders within New Zealand to be shipped. All returns are assessed by Fox and Birdie to determine whether a refund/exchange can be honoured.

Return postage cost

Return postage is at the expense of the customer and is not covered by Fox and Birdie. Fox and Birdie is not liable for any parcels lost in transit.

Can I return my online purchase in store?

You may return or exchange product purchased from www.foxandbirdie.com.
Products must be in their original condition with tags attached for a refund (less postage) or exchange within 30 days of receipt.

Faulty or Damaged Goods

Fox & Birdie will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from our online store to ensure the goods you receive meet our exacting quality standards. However, on the rare occasion that you receive a faulty or damaged item/s please contact us at hello@foxandbirdie.com to advise on next steps.